Returns Policy

At Listers we want you to be happy every time you shop with us, which is why we have a no quibble 10 day return policy. You can return your order for any reason; as long as you let us know within 7 working days after the day you receive it, and return it to us within 10 working days of the receipt of your order. It needs to be in its original, undamaged packaging and resalable condition, therefore please take care when returning the item(s) so we can sell them to someone else. We will then exchange or refund it. Your only cost is the return postage. To protect yourself, please note that if you return your product(s) by post, the parcel and its contents are your responsibility until they are received by us. Therefore, we would recommend using a registered postal service, and that you keep the proof of postage. Although we find Royal Mail to be reliable we advise you to insure valuable items with special delivery. Furniture by Listers is not responsible for returned items being misplaced or damaged in transit. Your statutory rights are not affected.

Made to measure - If you need to amend or cancel your made to order upholstery or made to measure curtains, you may only do so up to 48 hours after you have placed your order by contacting Customer Services on 01492 583099. Thereafter, these items made to your specifications are non refundable unless there is a manufacturers fault. This does not affect your statutory rights. You have the right to return furniture up to 10 days after purchase if the item is in the packaging and in the same condition received. In the event of a cancellation the customer will incur a £29.99 handling charge that will be taken from the refund total. The handling charge will apply for non-faulty items being returned or if the furniture does not fit as it is responsibility of the customer to measure before making an order. If the 10 days have expired we will be unable to accept returns of non-faulty goods. Listers will not be held responsible for any items lost or damaged in transit that is a customer return.

In the unlikely event of furniture being faulty or damaged please call the store in which the order was taken , email orders on 01492 583099 or email within 48 hours to report this matter. To understand the extent of damages digital images will need to be sent of the damage, these images can be sent to . Please do not return items without giving notification as items sent back without authorisation will be sent back and the customer will be charged the delivery cost. We will exchange any item that is faulty free of charge, if we are unable to exchange due to a fault of our own we will offer refund. Please take in to consideration that when furniture is first exposed to a change in climate there can be swelling causing doors and drawers to become stiff to open. The swelling will settle within 7-10 days once the timber has adjusted therefore it is important not to return when the swelling is first noticed. In the unlikely event that the swelling is unchanged the customer may need to shave/sand the bottom of the drawer or the side of the door to minimize the noticeability of the amended area. Before purchasing a piece of furniture the customer must recognise that they are purchasing a product made from natural timber and that there is a slight possibility that movement will occur therefore issues such as stiff drawers and doors will not be deemed as faulty items and it will be the customer responsibility to undertake adjustments that might be needed. If the customer is unhappy making adjustment we will accept the furniture as a return under our 10days money back guarantee.

If you are returning goods for refund or exchange please send them to:- For Gift returns: Listers UK Ltd Pensarn Trading Estate Unit 2 Conway Road Llandudno Junction Conwy LL31 9GE. For Furniture returns: Listers UK Ltd Unit 3 and 4 The Oaks Knights Way Battlefield Enterprise Park Shrewsbury SY1 3TJ.