Delivery charges 

Non Furniture items 

·         £1.99 Small Parcel, £3.99 Normal Parcel and £9.99 Large Parcel (to mainland UK)

 These items will be delivered to your door only between Monday and Friday.   

Furniture deliveries 

·        Within 2 hours from our stores £29.99 All other Mainland UK £39.99 (pallet service)

If items are in stock please allow up to 21 days for delivery. If items are not in stock we will contact you regarding estimated delivery time. 

Standard Delivery to Room of Choice 

We will send you details when you place your order or you can ring us on 01492 583099 for more information.



Deliveries by Ourselves



When your item is in stock we will ring you with suggested delivery dates. When you have agreed a day, we will plan the route and on the day of delivery our delivery team will phone you an hour before delivery.



Deliveries by Furniture Delivery Specialist



Your goods will arrive at their depot within approximately 5 working days. They will then contact you as soon as they have planned routes. They then deliver the majority of items within 5 days although during busy times or into areas where they deliver less frequently, it occasionally takes up to 21 days. 

Delivery Terms & Conditions



When goods are ready for delivery we will call you to offer a delivery date(s) as soon as the goods have arrived in our warehouse. We will not be able to give you an indication of when during the day at this time. If you tell us that this suitable we will plan the delivery route and then confirm whether the delivery will be AM (before 12) or PM (after). You will normally be contacted by 2pm on the day before. 



Should you find that you are unable to take delivery, you must inform us at least 2 full days before the delivery date. If you do not, we will already have planned your delivery and be committed to paying the delivery company. We will therefore charge you for the aborted delivery. 



If you request the delivery staff will contact you by phone either 30 minutes before they reach you or when they have successfully completed their previous delivery, whichever is the later. Please ensure we have the phone number on which you will be available. 



The staff will place the items in position for you, subject to conditions below. If you are not there at the time you have been given for delivery, the staff will attempt to contact you and will wait for 5 minutes. The delivery will then be re-arranged but you will be charged for the new delivery. 



If the delivery team has to walk through dirty or wet areas before coming into your home in their safety boots, please ensure your carpets are protected.



No-one at home?



Our courier will try and deliver your parcel(s) twice. After the second failed attempt, your goods will be returned to our warehouse. If you would like us to try and deliver them again, we will charge the delivery charges associated with your order again. 

Health and Safety at Work act

Much of the furniture that we deliver is extremely heavy and in order to protect our delivery staff from injury we need to know of any potential problem with the delivery. In order to comply with Health & Safety Legislation, we will never ask staff to move furniture if they consider it dangerous. For legal reasons we must insist that they wear their safety boots at all times. 



Please check that your property is accessible by lorry. The majority of lorries that we use are 8 ½’ wide by 12’ high and 13’ long. If access is difficult please contact us prior to delivery. Please check measurements on our website to ensure there is sufficient access to allow for the furniture to be placed into the room of your choice. Any item returned that is deemed non – faulty by Listers UK Ltd will be subject to a returns fee.

Much of the furniture that we deliver is extremely heavy and in order to protect our delivery staff from injury we need to know of any potential problem with the delivery. In order to comply with Health & Safety Legislation, we will never ask staff to move furniture if they consider it dangerous. For legal reasons we must insist that they wear their safety boots at all times. 



Please check that your property is accessible by lorry. The majority of lorries that we use are 8 ½’ wide by 12’ high and 13’ long. If access is difficult please contact us prior to delivery. Please check measurements on our website to ensure there is sufficient access to allow for the furniture to be placed into the room of your choice. Any item returned that is deemed non – faulty by Listers UK Ltd will be subject to a returns fee.

Much of the furniture that we deliver is extremely heavy and in order to protect our delivery staff from injury we need to know of any potential problem with the delivery. In order to comply with Health & Safety Legislation, we will never ask staff to move furniture if they consider it dangerous. For legal reasons we must insist that they wear their safety boots at all times. 

What we need from you



Please check that your property is accessible by lorry. The majority of lorries that we use are 8 ½’ wide by 12’ high and 13’ long. If access is difficult please contact us prior to delivery. Please check measurements on our website to ensure there is sufficient access to allow for the furniture to be placed into the room of your choice. Any item returned that is deemed non – faulty by Listers UK Ltd will be subject to a returns fee.

Please ensure the delivery route from our lorry/van to the room of your choice is clear of obstacles and tripping hazards. Our drivers are not allowed to remove their boots due to health and safety reasons. Please ensure your carpets and floors are protected prior to delivery. Please remove pictures and ornaments etc. to help our delivery team. If the delivery team consider that the goods are large and access may be a hindrance and there is a chance of some damage to walls, ceilings etc a disclaimer may be produced for a signature. 

Please be aware that our delivery team will not unwrap or assemble any items. Our drivers operate to a strict timetable and it is important that any other deliveries that day can be met on time. It is important to unpack the items as carefully as possible and retain the original packaging until you are completely happy that there are no issues with your order.