Listers offer a delivery service to any home within two hours driving time from any of our stores. See 'Contact us' for details and addresses.
The standard charge for this service is Â£29.99.
Alternatively, goods can be collected from our central depot:
Whitchurch SY13 1LA.
Two working days notice is required before collection. A copy of your receipt will be required as will proof of identity before goods can be released. Tel. 01948 666064/ 01948 663661. Opening hours: Mon-Fri. 8.30.am-4.00pm.
If items are in stock you will be advised as to the next available delivery day for your area.
If goods are not in stock you will be given an approximate lead time for goods coming into stock. Please note this is a guide only, due to forces out of our control that may affect lead times.When goods are ready for delivery we will call you to offer a delivery day.
We will not be able to give you an indication of what time of day your delivery will occur, although you will receive a 'phone call one hour before our team are due to arrive.
Delivery is to the room of your choice. Unfortunately our delivery crews cannot take away packaging due to time and space constraints.
Please check the dimensions of access points such as external and internal doors, as well as corridors, stairs and corners, to ensure there is sufficient access for our delivery crew to place your order in the room(s) of your choice. If you are not there at the point you have been given for delivery, the crew will attempt to contact you and will wait for ten minutes. The delivery will then be rearranged but please note you will be charged for the new delivery.
Due to health and safety/insurance restrictions our delivery teams cannot remove their boots before entering your premises. As such please make arrangements for carpets/flooring to be protected. Please remove any obstructions such as furniture, stair-gates, pictures and ornaments.
A disclaimer will be produced for a signature.
Please advise us of any 'local conditions' that may affect your delivery.
At Listers we want you to be happy every time you shop with us, which is why we have a no quibble 10 day return policy. You can return your order for any reason; as long as you let us know within 7 working days after the day you receive it, and return it to us within 10 working days of the receipt of your order. It needs to be in its original, undamaged packaging and resalable condition, therefore please take care when returning the item(s) so we can sell them to someone else. We will then exchange or refund it. Your only cost is the return postage. To protect yourself, please note that if you return your product(s) by post, the parcel and its contents are your responsibility until they are received by us. Therefore, we would recommend using a registered postal service, and that you keep the proof of postage. Although we find Royal Mail to be reliable we advise you to insure valuable items with special delivery. Furniture by Listers is not responsible for returned items being misplaced or damaged in transit. Your statutory rights are not affected.
You have the right to return furniture up to 10 days after purchase if the item is in the packaging and in the same condition received. In the event of a cancellation the customer will incur a £29.99 handling charge that will be taken from the refund total. The handling charge will apply for non-faulty items being returned or if the furniture does not fit as it is responsibility of the customer to measure before making an order. If the 10 days have expired we will be unable to accept returns of non-faulty goods. Listers will not be held responsible for any items lost or damaged in transit that is a customer return.
In the unlikely event of furniture being faulty or damaged please call the store in which the order was taken , email orders on 01492 583099 or email email@example.com within 48 hours to report this matter. To understand the extent of damages digital images will need to be sent of the damage, these images can be sent to firstname.lastname@example.org . Please do not return items without giving notification as items sent back without authorisation will be sent back and the customer will be charged the delivery cost. We will exchange any item that is faulty free of charge, if we are unable to exchange due to a fault of our own we will offer refund. Please take in to consideration that when furniture is first exposed to a change in climate there can be swelling causing doors and drawers to become stiff to open. The swelling will settle within 7-10 days once the timber has adjusted therefore it is important not to return when the swelling is first noticed. In the unlikely event that the swelling is unchanged the customer may need to shave/sand the bottom of the drawer or the side of the door to minimize the noticeability of the amended area. Before purchasing a piece of furniture the customer must recognise that they are purchasing a product made from natural timber and that there is a slight possibility that movement will occur therefore issues such as stiff drawers and doors will not be deemed as faulty items and it will be the customer responsibility to undertake adjustments that might be needed. If the customer is unhappy making adjustment we will accept the furniture as a return under our 10days money back guarantee.
If you are returning goods for refund or exchange please send them to:-
For Gift returns:
Listers UK Ltd
Pensarn Trading Estate
For Furniture returns:
Listers UK Ltd
Unit 3 and 4
Battlefield Enterprise Park
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.