Frequently Asked Questions
Here is a collection of frequently asked questions we have produced that may help you with any queries you may have. If you still can't seem to find what you are looking for then please contact our Customer Service team on 01492 583099 or submit a query on our Contact Us page.
IF I HAVE A COMPLAINT, WHAT SHOULD I DO?
In the unlikely event of furniture being damaged or faulty please contact us immediately on 01492 583099 or email firstname.lastname@example.org. This must be done within 48 hours of receipt of your goods.
HOW DO I CARE FOR MY FURNITURE?
To keep your oak furniture looking good you need to follow a few simple rules. Dust regularly, as dust is an abrasive and will quickly detract from the natural beauty of the wood. To protect table tops always use coasters and placemats to safeguard the surface from heat and spillages. Always keep furniture out of direct sunlight and away from heat sources such as radiators etc. We recommend you use a light wax only polish specifically formulated for oak furniture which should be applied every three months or so to create a subtle protective nourishing barrier and attractive patina. Always use sparingly so as to avoid unsightly build ups and streaks, this will nourish the wood and form a first line defence against light spills which should always be blotted up immediately as a matter of course. Never use spray polishes, household cleaning products or solvents as these can cause damage to the finish of your furniture. Any painted furniture should be cleaned only with a lightly moistened lint free cloth to remove any soiling. If in any doubt, please contact our customer service team.
WHAT IF I DON'T WANT TO PLACE MY ORDER ONLINE?
An easy alternative to placing an order online is to call one of our customer service team on 01492 583099, or perhaps pop into one of our stores in person.
HOW CAN I PAY FOR MY PURCHASES?
You can pay online by card or by using Pay Pal if you prefer. If you do not want to use your credit/debit card on the internet, we can process your payment over the phone; please call 01492 583099 with details of product and card information ready to hand.
HOW SECURE ARE MY CREDIT/DEBIT CARD DETAILS?
When you shop with us, our secure server encrypts all of your personal information, including name, address, and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other U.K. businesses for transaction security.
HOW MUCH DO YOU CHARGE FOR DELIVERY?
Non furniture items: £3.99 to mainland U.K. Furniture deliveries: £29.99 on mainland U.K.