These items will be delivered to your door only. For items in stock we guarantee a next day delivery if ordered before 12.00am Monday to Friday.
·£29.99 on mainland UK
These will be made to your room of choice, if items are in stock please allow up to 14 days for delivery. If items are not in stock we will contact you regarding estimated delivery time.
Standard Delivery to Room of Choice
The carrier will either be ourselves or BJS dependent on your area. We will send you details when you place your order or you can ring us on 01492 583099 for more information.
Deliveries by Ourselves
When your item is in stock we will ring you with suggested delivery dates. When you have agreed a day, we will plan the route and on the day of delivery our delivery team will phone you an hour before delivery.
Deliveries by BJS
Your goods will arrive at their depot within approximately 5 working days. They will then contact you as soon as they have planned routes. They then deliver the majority of items within 5 days although during busy times or into areas where they deliver less frequently, it occasionally takes up to 14 days.
Delivery Terms & Conditions
When goods are ready for delivery we will call you to offer a delivery date(s) as soon as the goods have arrived in our warehouse. We will not be able to give you an indication of when during the day at this time. If you tell us that this suitable we will plan the delivery route and then confirm whether the delivery will be AM (before 12) or PM (after). You will normally be contacted by 2pm on the day before. Should you find that you are unable to take delivery, you must inform us at least 2 full days before the delivery date. If you do not, we will already have planned your delivery and be committed to paying the delivery company. We will therefore charge you for the aborted delivery.
If you request the delivery staff will contact you by phone either 30 minutes before they reach you or when they have successfully completed their previous delivery, whichever is the later. Please ensure we have the phone number on which you will be available. The staff will place the items in position for you, subject to conditions below. They will ask you to sign for the number of items you have ordered. If you are not there at the time you have been given for delivery, the staff will attempt to contact you and will wait for 5 minutes. The delivery will then be re-arranged but you will be charged for the new delivery.
If the delivery team has to walk through dirty or wet areas before coming into your home in their safety boots, please ensure your carpets are protected.
Health and Safety at Work act.
Much of the furniture that we deliver is extremely heavy and in order to protect our delivery staff from injury we need to know of any potential problem with the delivery. In order to comply with Health & Safety Legislation, we will never ask staff to move furniture if they consider it dangerous. For legal reasons we must insist that they wear their safety boots at all times.
What we need from you
Please check that your property is accessible by lorry. The majority of lorries that we use are 8 ½ wide by 12 high and 30 long. If access is difficult please contact us prior to delivery. Please check measurements on our website to ensure there is sufficient access to allow for the furniture to be placed into the room of your choice. Any item returned that is deemed non faulty by Listers UK Ltd will be subject to a returns fee.
Please ensure the delivery route from our lorry/van to the room of your choice is clear of obstacles and tripping hazards. Our drivers are not allowed to remove their boots due to health and safety reasons. Please ensure your carpets and floors are protected prior to delivery. Please remove pictures and ornaments etc. to help our delivery team. If the delivery team consider that the goods are large and access may be a hindrance and there is a chance of some damage to walls, ceilings etc a disclaimer may be produced for a signature.
Please be aware that our delivery team will not unwrap or assemble any items. Our drivers operate to a strict timetable and it is important that any other deliveries that day can be met on time. It is important to unpack the items as carefully as possible and retain the original packaging until you are completely happy that there are no issues with your order.
At Listers we want you to be happy every time you shop with us, which is why we have a no quibble 10 day return policy. You can return your order for any reason; as long as you let us know within 7 working days after the day you receive it, and return it to us within 10 working days of the receipt of your order. It needs to be in its original, undamaged packaging and resalable condition, therefore please take care when returning the item(s) so we can sell them to someone else. We will then exchange or refund it. Your only cost is the return postage. To protect yourself, please note that if you return your product(s) by post, the parcel and its contents are your responsibility until they are received by us. Therefore, we would recommend using a registered postal service, and that you keep the proof of postage. Although we find Royal Mail to be reliable we advise you to insure valuable items with special delivery. Furniture by Listers is not responsible for returned items being misplaced or damaged in transit. Your statutory rights are not affected.
You have the right to return furniture up to 10 days after purchase if the item is in the packaging and in the same condition received. In the event of a cancellation the customer will incur a £29.99 handling charge that will be taken from the refund total. The handling charge will apply for non-faulty items being returned or if the furniture does not fit as it is responsibility of the customer to measure before making an order. If the 10 days have expired we will be unable to accept returns of non-faulty goods. Listers will not be held responsible for any items lost or damaged in transit that is a customer return.
In the unlikely event of furniture being faulty or damaged please call the store in which the order was taken , email orders on 01492 583099 or email email@example.com within 48 hours to report this matter. To understand the extent of damages digital images will need to be sent of the damage, these images can be sent to firstname.lastname@example.org . Please do not return items without giving notification as items sent back without authorisation will be sent back and the customer will be charged the delivery cost. We will exchange any item that is faulty free of charge, if we are unable to exchange due to a fault of our own we will offer refund. Please take in to consideration that when furniture is first exposed to a change in climate there can be swelling causing doors and drawers to become stiff to open. The swelling will settle within 7-10 days once the timber has adjusted therefore it is important not to return when the swelling is first noticed. In the unlikely event that the swelling is unchanged the customer may need to shave/sand the bottom of the drawer or the side of the door to minimize the noticeability of the amended area. Before purchasing a piece of furniture the customer must recognise that they are purchasing a product made from natural timber and that there is a slight possibility that movement will occur therefore issues such as stiff drawers and doors will not be deemed as faulty items and it will be the customer responsibility to undertake adjustments that might be needed. If the customer is unhappy making adjustment we will accept the furniture as a return under our 10days money back guarantee.
If you are returning goods for refund or exchange please send them to:-
For Gift returns:
Listers UK Ltd
Pensarn Trading Estate
For Furniture returns:
Listers UK Ltd
Unit 3 and 4
Battlefield Enterprise Park
Why you can feel secure shopping with us
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
Industry leading transaction security
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Internationally recognised encryption and data storage
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
Private network links to banks
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.