COVID-19 additional measures
We have introduced additional measures to ensure a safe and contact free delivery experience for the safety of our colleagues and customers, which are in line with government guidelines.
Your drivers will give you a 1 hour pre-call. Please advise them if anyone in your home is experiencing any COVID-19 symptoms as advised on the NHS website, or if anyone in your home is vulnerable, shielding or self isolating and would rather receive your delivery at the doorstep.
To ensure that deliveries are contact free, we would ask that you open all the windows and doors along the access route to where your goods will be placed, before your delivery arrives.
During your delivery, please ensure that you remain 2 metres away from our delivery team at all times. They will wear face coverings, and deliver to the room of your choice, or your doorstep, depending on the delivery option you have chosen. Please check our FAQs for additional information.
FURNITURE & GIFTS / HOMEWARE DELIVERY - UK MAINLAND
Homeware standard delivery via courier - £4.99 (2-5 Working Days)
Homeware large parcel delivery via courier - £9.99 (2-5 Working Days)
Furniture 2 man delivery - £29.99 (Usually 1 - 2 weeks)
The standard charge for the furniture delivery service is £29.99. Any ‘out of area’ location may be subject to a further appropriate charge.
Alternatively, goods can be collected from our central depot:
Whitchurch SY13 1TT.
(This excludes sofa's. All sofa ranges are delivered nationwide within eight weeks of the order being placed. A delivery charge will only be applied if a footstool is purchased separately and not part of a sofa order. Please contact your local store for more information)
Two working days notice is required before collection. A copy of your receipt will be required as will proof of identity before goods can be released. Tel. 01948 666064/ 01948 663661. Opening hours: Mon-Fri. 8.30am-4.00pm.
If items are in stock you will be advised as to the next available delivery day for your area.
If goods are not in stock you will be given an approximate lead time for goods coming into stock. Please note this is a guide only, due to forces out of our control that may affect lead times.When goods are ready for delivery we will call you to offer a delivery day.
We will not be able to give you an indication of what time of day your delivery will occur, although you will receive a 'phone call one hour before our team are due to arrive.
Delivery is to the room of your choice. Unfortunately our delivery crews cannot take away packaging due to time and space constraints. Please check the dimensions of access points such as external and internal doors, as well as corridors, stairs and corners, to ensure there is sufficient access for our delivery crew to place your order in the room(s) of your choice. If you are not there at the point you have been given for delivery, the crew will attempt to contact you and will wait for ten minutes. The delivery will then be rearranged but please note you will be charged for the new delivery. Due to health and safety/insurance restrictions our delivery teams cannot remove their boots before entering your premises. As such please make arrangements for carpets/flooring to be protected. Please remove any obstructions such as furniture, stair-gates, pictures and ornaments.
A disclaimer will be produced for a signature.
Please advise us of any 'local conditions' that may affect your delivery.